Research

Research Interests

Behavioral Operations, Healthcare Operations, Service Queuing Systems, Motivation, Stress, Burnout, and Blockchain.

Working Papers

Ashkanani, A. M., Dunford, B. B., Impact of Motivation and Workload on Service Time: A Multilevel Analysis of Call Center Operations. Under review.

Ashkanani, A. M., Mohammed, A., A Blockchain-Based System for Improving Supply Chain Effectiveness. Work in progress.

Ashkanani, A. M., Dunford, B. B., The Joint Effects of Work Breaks, Fatigue, and Psychological Burnout on Servers’ Productivity. Work in progress.

Dunford, B. B., Ashkanani, A. M., Wilson, K. S., Tay, L., Boss, R. W., A Stress Induced Variation Model: Insights on Stress Response in Organizations from Evolutionary Biology. Work in progress.

Perrigino, M. B., Ashkanani, A. M., Dunford, B. B., & Boss, R. W. Unbundling Negativity and Agreement in Multilevel Research: A Closer Examination of the Misery Loves Company Effects. Work in progress.

Ashkanani, A. M., Dunford, B. B., Willis, D. R., The Importance of Leadership, Culture, and Team Dynamics in Sustaining Organizational Effectiveness in a Lean Transformation Initiative: A Longitudinal Approach. Work in progress.

Poster Presentations

Scientific Poster Day: Kuwait University, March 2019. “The Joint Effects of Work Breaks, Fatigue, and Psychological Burnout on Servers’ Productivity”.

Scientific Poster Day: Kuwait University, March 2018. “Beyond Fixed Effects: A Psychological Perspective on Servers’ Operational Performance in Service Queuing Systems”.

Gender and Leadership Excellence in Organizations Symposium: Krannert School of Management & Susan Bulkeley Butler Center for Leadership Excellence, March 2016 (Poster Session). “The Good and the Bad of Team Diversity: An Integrative Multifactor Model of Work Team Diversity”.

Conference Presentations

POMS International Conference, Brighton, UK, September 2019. “A Blockchain-Based System for Improving Supply Chain Effectiveness”.

POMS Annual Conference, Washington, DC, May 2019 (Behavioral OM Track). “The Joint Effects of Work Breaks, Fatigue, and Psychological Burnout on Servers’ Productivity”.

2nd Business Research Symposium, College of Business Administration, Kuwait University, Kuwait, October 2018. “Beyond Fixed Effects: A Psychological Perspective on Servers’ Operational Performance in Service Queuing Systems”.

12th Annual Behavioral Operations Conference, Massachusetts Institute of Technology (MIT), Cambridge, MA, July 2017. “Beyond Fixed Effects: A Psychological Perspective on Servers’ Operational Performance in Service Queuing Systems”.

POMS Annual Conference, Seattle, WA, May 2017 (Behavioral OM Track). “Beyond Fixed Effects: A Psychological Perspective on Servers’ Operational Performance in Service Queuing Systems”.

INFORMS Annual Meeting, San Francisco, CA, November 2014 (Data-Driven Research in Healthcare Session). “Impact of Ambulance Diversion Ban on Emergency Departments’ Length of Stay”.